Collect real-time feedback
Implement mechanisms to enable real-time user feedback collection and intervention mechanisms
Control activities
Establishing on-screen communication systems. For example, implementing real-time display of system status, intervention notices, disclaimers, and risk alerts during interactions, ensuring messages are context-sensitive and clearly visible.
Enabling user intervention capabilities. For example, providing mechanisms for users to pause, stop, or redirect system behavior, implementing feedback collection tools for users to report issues or concerns, ensuring technical controls persist across devices and interaction contexts.
Ensuring accessibility of feedback and intervention mechanisms. For example, adhering to WCAG 2.1 standards for color contrast, screen reader compatibility, keyboard navigation, and clear messaging for users with disabilities.
Maintaining mechanism effectiveness through quarterly reviews. For example, evaluating user feedback and intervention patterns, adapting communication methods based on user needs and emerging risk considerations.
Analyzing collected feedback using structured methodologies. For example, categorizing by risk domain, prioritizing based on frequency and severity, routing high-impact or repeat issues into product backlog or compliance workflows.
Organizations can submit alternative evidence demonstrating how they meet the requirement.
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